Consumer, Employment & Cyber Law

Meti Legal & Advisory handles a wide range of matters in this practice area — including consumer forum complaints, defective goods and deficient services, e-commerce disputes, unfair trade practices, medical negligence consumer complaints, wrongful termination and retrenchment, employment contract disputes, wages and PF matters, POSH compliance and complaints, whistleblower matters, cyber fraud, hacking and data breach matters, social media defamation, online financial fraud, phishing and identity theft, domain and digital IP disputes, IT Act compliance advisory, and data privacy matters under the DPDP Act. A full list is available in the Areas Covered section of this page.

Under the Consumer Protection Act, 2019, consumer complaints are filed before Consumer Disputes Redressal Commissions at the District, State, or National level depending on the value of the goods or services and the compensation claimed. Meti Legal & Advisory assists with identification of the appropriate forum, drafting of the complaint and supporting documentation, and representation at all stages of the consumer forum proceeding.

The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 — commonly referred to as POSH — requires employers with ten or more employees to constitute an Internal Committee for addressing complaints of sexual harassment at the workplace. Meti Legal & Advisory assists both employers with POSH compliance advisory — including Internal Committee constitution and policy drafting — and complainants with filing and conduct of POSH complaints before the Internal Committee or Local Committee.

Yes. Meti Legal & Advisory provides advisory and assistance in matters involving cyber fraud — including guidance on immediate steps to be taken following a cyber fraud incident, filing of complaints with the Cyber Crime Cell and the National Cyber Crime Reporting Portal, complaints before the Banking Ombudsman where financial loss is involved, and representation in proceedings arising from the cyber fraud matter under the Information Technology Act, 2000, and applicable criminal law.

The Digital Personal Data Protection Act, 2023 establishes a legal framework for the processing of digital personal data in India. It imposes obligations on Data Fiduciaries — businesses and organisations that determine the purpose and means of processing personal data — including obtaining valid consent, maintaining data accuracy, implementing security safeguards, and notifying the Data Protection Board in the event of a data breach. Meti Legal & Advisory provides advisory on compliance obligations under the DPDP Act, drafting of privacy notices and consent frameworks, and ongoing compliance advisory as the regulatory framework develops.

Yes. Meti Legal & Advisory assists with matters involving defamatory content published on social media platforms — including assessment of the legal position, drafting of takedown notices to platforms under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, filing of criminal complaints under applicable provisions of the Bharatiya Nyaya Sanhita, and representation in civil suits for damages before appropriate courts.

Yes. Meti Legal & Advisory assists both employees and employers in employment law matters. For employees, the practice assists with wrongful termination, unpaid wages, PF non-compliance, POSH complaints, and whistleblower matters. For employers, the practice assists with POSH compliance, employment contract drafting and review, HR policy documentation, and representation in employment disputes before Labour Courts and Industrial Tribunals.

Following a cyber fraud incident, the immediate steps include reporting the matter to the Cyber Crime Cell by filing a complaint on the National Cyber Crime Reporting Portal at cybercrime.gov.in, notifying the bank or financial institution immediately if financial loss is involved, preserving all digital evidence including screenshots, transaction records, and communications, and filing an FIR at the nearest police station. Meti Legal & Advisory assists with the filing of complaints, preservation of evidence, and representation in proceedings arising from the matter.

Yes. Meti Legal & Advisory assists with matters involving non-compliance with Provident Fund obligations under the Employees’ Provident Funds and Miscellaneous Provisions Act and ESIC contribution disputes — including drafting of representations to employers, filing of complaints before the applicable authorities, and representation in proceedings before the Employees’ Provident Fund Appellate Tribunal where required.

General enquiries regarding consumer, employment, and cyber law matters may be directed to Meti Legal & Advisory by email at [email protected] or by telephone. The practice is based in Karnataka and all enquiries are reviewed and responded to in accordance with the professional standards applicable to an enrolled legal practice. Submission of an enquiry does not constitute legal advice or create an advocate-client relationship.